Frequently Asked Questions
Everything you need to know about your PH5 experience
What is the signature PH5 knitwear quality?
PH5 is known for its innovative, computer-programmed knitting techniques. We use high-quality, sustainable yarns to create architectural silhouettes that are both breathable and durable.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping varies by destination but generally takes 10-14 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items are final sale.
How do I care for my PH5 garments?
To maintain the shape and integrity of our knits, we recommend hand washing in cold water or professional dry cleaning. Always lay flat to dry to avoid stretching.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.